COMPLAINTS & GRIEVANCES

A complaint can be made if you are dissatisfied with an process, decision, or service at the University.

This can be about an administrative or academic matter, an employee, a department, a faculty or the University at large. It is any type of complaint you have about the University.

 

How can MGA advocacy and support help?

Monash University has a process for lodging and investigating complaints. MGA advocates act as advisors and provide support and assistance for graduate students. We can help you navigate the process, and assist you with preparing your complaint to ensure your voice is heard.

 

How do I make a complaint?

The University supports an informal approach to resolving difficult situations in the first instance, wherever possible. The great majority of complaints that come to the MGA are settled through an informal process.

If the informal process doesn’t give you your desired outcome, you can escalate the matter to a formal complaint. An MGA advocate can help you with writing a complaint letter and completing a complaint form.

The process to be followed depends on the type of complaint. You can find out more about the process at the Student Complaints website.