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A complaint can be made if you are dissatisfied with an process, decision, or service at the University.

This can be about an administrative or academic matter, an employee, a department, a faculty or the University at large. It is any type of complaint you have about the University.

How can MGA advocacy and support help?

Monash University has a process for lodging and investigating complaints. MGA advocates act as advisors and provide support and assistance for graduate students. We can help you navigate the process, and assist you with preparing your complaint to ensure your voice is heard.

How do I make a complaint?

The University supports an informal approach to resolving difficult situations in the first instance, wherever possible. The great majority of complaints that come to the MGA are settled through an informal process.

If the informal process doesn’t give you your desired outcome, you can escalate the matter to a formal complaint. An MGA advocate can help you with writing a complaint letter and completing a complaint form.

The process to be followed depends on the type of complaint. You can find out more about the process at the Student Complaints website.

Got questions? We have answers!

To get in contact with one of our advocates, please book an appointment via email or fill in our online form.

Everything you provide in the form is treated as private and confidential. Only starred fields are compulsory. Demographic data is collected for statistical purposes only.

The MGA team

Got a question or request about anything at all? Get in contact with one of our staff members – we’d love to hear from you. Alternatively, drop by the MGA office at Clayton or Caulfield so we can help!

Meet your current elected representatives

Curious to know who’s representing you at the moment? Get to know your elected representatives, what they do and how you can get involved.

Work for the MGA

The MGA employs Monash graduate students to fill the receptionist roles at the Clayton and Caulfield offices. When a vacancy arises we advertise the position through our email newsletter and on our website.

The Monash Graduate Association (MGA) is the representative body for all graduate research and coursework students enrolled at Monash University. So, what sets us apart from the University services? The MGA is an independent, not-for-profit association governed by graduate students, for graduate students. Our primary aim is to be there for you! If you can’t find what you are looking for, don’t hesitate to get in touch with us.

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Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which our four Australian campuses stand and their continuing connection to the land on which we live and work. We pay our respects to Elders past, present and emerging.