A complaint can be made if you are dissatisfied with a process, decision, or service at the University.
This can be about an administrative or academic matter, an employee, a department, a faculty or the University at large. It is any type of complaint you have about the University.
How can MGA advocacy and support help?
Monash University has a process for lodging and investigating complaints. MGA advocates act as advisors and provide support and assistance for graduate students. We can help you navigate the process, and assist you with preparing your complaint to ensure your voice is heard.
How do I make a complaint?
The University supports an informal approach to resolving difficult situations in the first instance, wherever possible. The great majority of complaints that come to the MGA are settled through an informal process.
If the informal process doesn’t give you your desired outcome, you can escalate the matter to a formal complaint. An MGA advocate can help you with writing a complaint letter and completing a complaint form.
The process to be followed depends on the type of complaint. Some problems can't be resolved by a complaint and use a different process. You can find out more about the process at the Student Complaints website.
Contact an MGA advocate if you're not sure where to go.
QUESTIONS?
WE’RE HERE TO HELP!
To get in contact with one of our advocates, please book an
appointment via email (mga-advocacy@monash.edu) or fill in our online
form.
Everything you provide in the form is treated as private and
confidential. Only starred fields are compulsory. Demographic data is
collected for statistical purposes only.
HAVE YOU RECEIVED AN ALLEGATION OF MISCONDUCT?
Contact an MGA advocate for confidential advice and support! Monash University takes allegations of misconduct very seriously.
When responding, it is important you are honest and reflective. We strongly recommend seeking our advice and support before responding.
EXCLUSION DUE TO UNSATISFACTORY ACADEMIC PROGRESS
If you have failed units and the University is not convinced you are
in a position to do better in your studies, you can be excluded
(removed) from your course. This can have serious consequences. All
students at Risk level 3 are at risk of exclusion. An MGA advocate can
help you.
Students at Level 3 who do not respond to My Plan for Success are at
heightened risk of exclusion.